meta data for this page
  •  

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revision Previous revision
admin:helpdesk [2018/04/27 09:06]
laakkone [How to make good service request]
admin:helpdesk [2018/04/27 09:06] (current)
laakkone [how to make good helpdesk service request]
Line 40: Line 40:
   * **mobile phone:** +358 40 822 4562 , if you need help fast, use phone.   * **mobile phone:** +358 40 822 4562 , if you need help fast, use phone.
  
-===== how to make good helpdesk service request =====+===== How to make good helpdesk service request =====
  
 Don't assume that your new support requests goes to same person than previously, usually helpdesks have more than one support persons receiving your support requests. If your new request is related to previous helpdesk requests please reply to old emails related to previous request (and don't remove ticket number in subject). Then that old support ticket is automaticly opened to same support person who handled it. Don't assume that your new support requests goes to same person than previously, usually helpdesks have more than one support persons receiving your support requests. If your new request is related to previous helpdesk requests please reply to old emails related to previous request (and don't remove ticket number in subject). Then that old support ticket is automaticly opened to same support person who handled it.